Agreements
A clear scope, understandable terms and recorded agreements about additional work.
Anti-Beunhaas
A quality claim needs evidence.
The proposed model looks at how a business agrees, carries out and follows up its work. No quality marks are currently awarded.
Proposed assessment areas
Competence
Knowledge, experience and required authorisations relevant to the work actually offered.
Workmanship
Appropriate attention to safety, material selection and checks during the work.
Pricing
Prices and invoices that can be explained. Changes discussed and recorded in advance.
Completion & aftercare
Recorded completion checks and an accessible route for repair requests.
Reassessment
Periodic checks and an independent process for complaints, challenges and review.
Rules and responsibility first.
Independent experts must develop and test the criteria before they are used. The organisation also needs assessment rules, defined responsibilities, evidence requirements and a complaints and review procedure.
A quality mark cannot guarantee that no mistake will occur. Its value depends on the checks, follow-up and a process for suspending or withdrawing certification.
Expert Exact is the founder. It and affiliated businesses are excluded from the first pilot. A founder badge is not a quality certificate.
Put your records in order.
Collect the relevant records before your next conversation with a contractor or adviser.
Open the case checklist