What was agreed?
Keep the quote, order confirmation, drawings, terms and changes. Separate the original scope from additional work.
Anti-Beunhaas
Something is wrong. Start with the records.
Collect the relevant facts so you can explain the issue and decide who to contact.
Make the issue specific.
What happened?
Record dates, work carried out and specific problems. Take general and close-up photographs, and keep the original files.
What outcome do you want?
Describe the solution you are asking for. Separate facts and observations from assumptions. Keep the contractor’s response too.
Choose a suitable adviser.
Anti-Beunhaas does not yet operate a case-handling service. For a current dispute, consider your legal expenses insurer, a legal adviser or an independent building surveyor. Check that their expertise and remit fit the issue.
If there may be an immediate safety risk, arrange an assessment by a suitably qualified professional first. Website information cannot replace a site inspection or advice on your individual circumstances.
Do not send identity documents, medical records or complete case files to the general contact address.
Put your records in order.
Collect the relevant records before your next conversation with a contractor or adviser.
Open the case checklist